Understanding Consumer-Directed Care in NSW

The Australian aged care system is built on the principle of Consumer-Directed Care (CDC), a model that puts choice and control into the hands of older people. Under CDC, you decide how your Home Care Package funding is used, who delivers your care, and when it's delivered.

At EnableU, we proudly support clients throughout Canterbury Bankstown, Inner West, Burwood, and Strathfield to understand and make the most of CDC. Our team ensures your voice is heard in every decision — from the type of care you receive to how your services are scheduled.

What Is Consumer-Directed Care?

Consumer-Directed Care is an approach that allows aged care recipients to:

• Choose their preferred care services and providers



• Design their own care routines and schedules



• Be fully informed about how their funding is spent



• Switch services or providers if unsatisfied

All Home Care Packages in NSW must be delivered using the CDC model — giving you greater autonomy over your in-home support.

Your Rights Under CDC

With EnableU as your provider, you have the right to:

• Access all package documentation and budget reports



• Be actively involved in your care planning



• Request changes to your services or carers



• Decide how involved your family is in your care

Our role is to support your decisions, not make them for you.

How We Deliver CDC at EnableU

We ensure you’re informed, empowered, and supported through:

• Clear, easy-to-understand service agreements



• Ongoing communication with your case manager



• Regular care plan reviews and feedback sessions



• Flexible service delivery tailored to your schedule

If your needs change — or you simply want a different approach — we’ll adapt your plan quickly and respectfully.

Managing Your Budget Transparently

Under CDC, you have the right to see where every dollar is going. We provide:

• Monthly budget statements



• Breakdowns of service charges



• Advice on how to maximise your package funds

This means no hidden costs and no guesswork — just honest, transparent care.

Supporting Cultural Choice

EnableU respects your background, religion, and language preferences. CDC allows you to:

• Select carers who speak your language



• Request gender-specific staff



• Include religious observances in your care plan



• Choose meal services based on cultural needs

We work hard to match you with carers who understand and respect your way of life.

Helping You Navigate the System

CDC can feel overwhelming if you're new to aged care. That’s why we offer:

• Step-by-step guidance during package onboarding



• Education for families and informal carers



• Support in advocating for your needs with My Aged Care

We’re here to empower — not pressure — you in your care journey.

Take Control of Your Home Care

Consumer-Directed Care means that you are the expert in your own life. With EnableU’s support, you can make confident, informed decisions about your care — and enjoy the peace of mind that comes with being in control.

Contact your local EnableU team today to learn how we can help you take full advantage of CDC in your Home Care Package.